Our Privacy Commitment
At PartyBox, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our products, platforms, activations, and services—including photo booths, vending machines, AI experiences, SaaS solutions, and custom event technologies.
We comply with GDPR and other applicable data protection laws. By using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information You Provide
- Account registration details (name, email, company info)
- Payment and billing information
- Profile settings and preferences
- Customer support inquiries and feedback
- Event details and activation configurations
Information Collected Through Activations & Events
- Photos, videos, and media captured during sessions
- Guest contact details (when shared voluntarily)
- Social media handles and sharing preferences
- Participation, engagement, and redemption data (e.g., prize unlocks, QR scans, codes used)
Technical Information
- Device and browser details
- IP address and geolocation data
- Usage patterns and interaction data
- Cookies and tracking technologies
How We Use Your Information
Service Provision
- Deliver and maintain PartyBox products and services
- Process payments and manage subscriptions/contracts
- Enable event activations, prize distribution, and content sharing
- Power AI personalization and interactive experiences
Communication & Support
- Respond to inquiries and technical requests
- Send important updates, alerts, and notifications
- Share relevant product and service information
- Collect and process feedback for service improvement
Analytics & Innovation
- Measure campaign impact and ROI for brands
- Optimize user and guest experiences
- Develop new AI effects, hardware, and features
- Detect fraud and enhance system security
Information Sharing & Disclosure
We do not sell or trade your data. We share it only when necessary:
- Service Providers – payment processors, hosting/cloud storage, analytics tools, communication platforms
- Legal Requirements – if required by law, or to protect rights, safety, or security
- Business Transfers – in mergers, acquisitions, or restructuring
Data Security
Your data is safeguarded using industry-standard measures:
- Encryption of data in transit and at rest
- Secure cloud hosting and physical access controls
- Regular security audits and monitoring
- Employee training on data protection
- Multi-factor authentication for sensitive accounts
No system is 100% secure, but we continuously enhance protections.
Your Privacy Rights
Under GDPR and other laws, you may request:
- Access to your data
- Correction of inaccurate details
- Deletion of your personal data
- Portability of data to another service
- Restriction of processing
- Objection to certain processing
- Withdrawal of Consent
Contact us to exercise these rights—we respond within 30 days.
Data Retention
We keep personal data only as long as necessary:
- Account Data: Until account deletion or 3 years after last use
- Event Media: As defined in activation settings or until deletion request
- Payment Data: Up to 7 years (legal compliance)
- Technical Logs: Typically 12 months
After retention, data is securely deleted or anonymized.
Cookies & Tracking
We use cookies to:
- Ensure core functionality
- Monitor performance and analytics
- Remember user preferences
- Provide insights into usage and engagement
You may manage cookie settings in your browser. Certain features may not work without them.
Children’s Privacy
PartyBox services are designed for brands, businesses, and events—not children under 13. If we become aware of data collected from a child under 13, we delete it promptly.
International Data Transfers
Your data may be processed outside your country of residence. We use safeguards such as Standard Contractual Clauses to ensure compliance with global privacy regulations.
Policy Updates
We may update this Privacy Policy when our practices, technologies, or regulations change. Updates will appear here with a revised “Last updated” date.
Contact Us
📧 info@partybox.ae
📞 +971 52 195 5327
Data Protection Officer: Available for GDPR-related inquiries.
Response Time: Within 30 days.
